Shipping policy

📦 Dhoyin Couture Shipping Policy

 

This document details the shipping methods, costs, and delivery times for orders placed on dhoyincouture.com.

 

1. Processing Time

  • Order Verification: All orders are subject to a 1-3 business day processing period before shipment. This allows us time to verify the order, perform quality checks, and package the items.

  • Custom/Made-to-Order Items: This policy is not applicable to custom made items

  • Business Days: Our business days are Monday through Friday, excluding major Canada holidays.

 

2. Domestic Shipping (Within Canada)

We offer the following shipping options for delivery within Canada:

Shipping Method Estimated Delivery Time (After Processing) Cost Tracking
Standard Shipping 5 – 7 Business Days  Depends on carrier Yes
Expedited Shipping 2 – 3 Business Days Depends on carrier Yes
Overnight Shipping 1 Business Day Depends on carrier Yes

  • Note: Delivery times are estimates and start from the moment the order is shipped, not the moment the order is placed.

 

3. International Shipping

Dhoyin Couture is proud to serve our customers globally.

  • Availability: We ship to most countries worldwide. During checkout, you will be able to verify if your location is supported.

  • Shipping Method: International shipments are typically handled by Canada Post,  DHL, FedEx, USPS International

  • Estimated Delivery Time: 7 – 21 Business Days (Varies significantly by destination and local customs procedures).

  • Costs: Calculated at checkout based on the weight and dimensions of your order and the destination country.

 

⚠️ International Customs, Duties, and Taxes

  • Dhoyin Couture is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • We recommend checking with your country's customs office to determine what these additional costs will be prior to placing2 your order.

     

4. Shipment Tracking & Confirmation

  • You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.

  • Please check your spam folder if you do not receive the email.

 

5. Damages, Lost, or Stolen Packages

  • Dhoyin Couture is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • If the tracking information states that your package was delivered but you have not received it, please contact the shipping carrier and your local post office to inquire about the package. We are not responsible for packages once they are marked as "Delivered."

 

6. Incorrect Shipping Address

  • The customer is responsible for ensuring the correct shipping address is entered at checkout.

  • If the package is returned to us due to an incorrect or undeliverable address, you will be responsible for the return shipping charges and the cost of re-shipping the package to the correct address.